Refund & Cancellation Policy

Subscription cancellation

You may cancel your ClickAI subscription at any time by contacting hello@clickai.in. Cancellation stops future billing; it does not automatically refund amounts already charged, except as described below.

Setup fees, usage fees, and plan charges

One-time setup fees, subscription fees, and usage-based charges (including telephony, messaging, and AI usage charges) are billed according to your selected plan and the order terms shown in your dashboard at the time of purchase or usage. Those order terms control for your specific plan.

Refund eligibility

Refunds are handled according to the applicable plan or order terms shown to you at the time of purchase, and are considered on a case-by-case basis where those terms allow it. We do not guarantee a fixed refund window for every charge; contact hello@clickai.in with your request and we will confirm what applies to your plan.

Where a refund is approved, it is processed back through our payment provider (Razorpay) to your original payment method. A provider-confirmed refund may be processed instantly or take additional time to settle, depending on the payment method and the provider's own processing.

Failed payments

If a payment fails, the related service or feature may not activate, or may be placed on hold, until a successful payment is confirmed by our payment provider. We will not activate paid features based on an unconfirmed or failed payment.

Account suspension

An account may be suspended for non-payment, policy violations, or as described in our Terms & Conditions or Acceptable Use Policy. Suspension does not, by itself, entitle you to a refund of amounts already charged.

How to contact support

For any billing, cancellation, or refund question, contact us at hello@clickai.in or +91 76600 01231.

Click AI Solutions Private Limited
303, SreeKrithi Residency, Sri Sai Krishna Colony, Pragatinagar, Hyd, Hyderabad-500090, Telangana